Q&A
Ordering
1. Are your dresses new or pre-owned?
We offer both brand-new and pre-owned dresses. Each listing clearly states the condition of the dress.
2. Can I reserve a dress?
We can hold a dress for a limited time with a non-refundable deposit. Please contact us before purchasing to discuss availability.
3. Do you offer payment plans?
Yes! We offer payment plans on many dresses. Please contact us before purchasing to discuss available options.
Sizing & Fit
4. How do I know if the dress will fit?
Ballroom dance dresses are different, they stretch differently on different body type. We recommend going one size up or one size down relative to your normal clothing size.
5. Can the dress be altered?
Most ballroom dresses can be altered by an experienced ballroom costume tailor or wedding gown tailor. Small adjustments such as straps, length, cups, or fit are usually possible.
6. Do you provide alterations?
We work with experienced ballroom costume tailors and can arrange alterations for an additional fee. Please contact us before ordering if alterations are needed.
Shipping
7. Where do you ship?
We ship throughout the United States and to many international destinations.
8. How long does shipping take?
Orders are typically shipped within 1–3 business days after payment is received. Shipping times vary depending on your location and the shipping service selected.
9. Do you offer expedited shipping?
Yes. Expedited shipping is available for customers with upcoming competitions. Please contact us before placing your order.
10. Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking number by email.
Returns & Exchanges
11. What is your return policy?
We accept returns within 14 days of delivery for eligible dresses.
The dress must be:
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In the same condition as received
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Free from odors, makeup, tanning products, and damage
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Returned with all original accessories
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Not altered after delivery
12. What if a few stones fall off?
Minor stone loss is considered normal for ballroom competition dresses and is not considered a defect.
13. What if the dress is damaged?
If the dress is returned with significant damage beyond normal wear—including tears, stains, missing fabric, missing large sections of stones, or other excessive damage—the customer is responsible for the full purchase price or the cost of repair, depending on the extent of the damage.
14. Can I exchange my dress?
If your requested exchange dress is still available, we'll be happy to help. Contact us as soon as possible after receiving your order.
Dress Condition
15. Do you clean the dresses?
Yes. Every dress is professionally inspected before shipment. Pre-owned dresses are cleaned whenever appropriate.
16. Will a pre-owned dress look brand new?
Pre-owned dresses may show minor signs of wear that do not affect appearance on the competition floor. Any notable imperfections will be disclosed in the listing.
Customization
17. Can you add more stones or make design changes?
Yes. We offer additional stoning and certain custom modifications for an additional fee. Please contact us before ordering for a quote.
Competitions
18. Can I receive my dress before my competition?
We understand competition deadlines are important. Let us know your event date at least 15 days before ordering, and we'll do our best to ensure timely delivery.
19. Do you bring dresses to dance studios or competitions?
Yes! We regularly host trunk shows at dance studios, allowing dancers to try on multiple dresses without traveling. Contact us if you'd like us to visit your studio.
Payments
20. What payment methods do you accept?
We accept all major credit cards and other secure payment methods offered at checkout.
21. Are taxes and duties included?
Applicable sales tax will be calculated at checkout. International customers are responsible for any customs duties, taxes, or import fees required by their country.
Contact Us
22. I have more questions. How can I reach you?
We're always happy to help! Contact us through our website, email, or social media, and we'll respond as quickly as possible.